eGain Corporation develops, licenses, implements, and supports customer service infrastructure software solutions in North America, Europe, the Middle East, Africa, and the Asia Pacific.

It provides unified cloud software solutions to automate, augment, and orchestrate customer engagement.

It also offers subscription services that provides customers with access to its software on a cloud-based platform; and professional services, such as consulting, implementation, and training services.

It serves customers in various industry sectors, including the financial services, telecommunications, retail, government, healthcare, and utilities.

The company was incorporated in 1997 and is headquartered in Sunnyvale, California.